Frequently asked questions

Payments are handled by Stripe. Credit and debit cards are accepted, and Stripe may offer additional methods at checkout depending on your location. Card details are entered on Stripe's own form and are never seen or stored by us.

Orders are dispatched within 1–2 working days, excluding weekends and public holidays in Portugal. After dispatch, delivery takes:

• Portugal — up to 5 working days

These are the carrier's estimates and are not guaranteed. Full details are on the shipping page.

Not at the moment. We deliver within Portugal only — mainland, Madeira and the Azores — and delivery is free.

If you would like to order from elsewhere, write to hello@madetobenear.com and we will tell you whether we can arrange it.

A confirmation email is sent when your order leaves us. Where the CTT service used provides one, it contains a tracking reference.

Check the tracking reference in your dispatch email first, and whether the carrier has left a collection notice. If the parcel still cannot be found, email hello@madetobenear.com with your order number.

A parcel that is lost in transit is our responsibility, not yours. You are entitled to a replacement or a full refund.

Every product page has a size guide giving the garment's own measurements — chest width and length — in centimetres and inches. These are the measurements of the shirt laid flat, not body measurements.

The cut is oversized. For a closer fit, choose one size smaller than you normally would. The product pages also state the height of each model and the size they are wearing.

Each drop is a run of 30 pieces and sizes are not usually restocked. If a size you want is unavailable, email hello@madetobenear.com and we will let you know if that changes.

You have 30 days from delivery to return a shirt. Separately, EU law gives you 14 days to withdraw from the purchase for any reason.

Return postage is paid by you. The refund goes back to the card you paid with. The conditions, and the model withdrawal form, are on the returns page.

We do not offer exchanges. If you need a different size, return the shirt you have and place a new order. This is usually faster, and it avoids the size you want selling out while a return is in transit.

Email hello@madetobenear.com with a photograph. New goods carry a 3-year legal guarantee of conformity in Portugal, and there is no cost to you, including return postage.

No. Prices are final. No value added tax is added, as this activity is covered by the Portuguese VAT exemption. Delivery is free, so the price you see is the price you pay.

By email, at hello@madetobenear.com. Messages are answered on working days, normally within two. There is no contact form and no phone line. See the contact page.